You can only see the product prices if you have an account. You will be able to see all product prices in the product overviews after logging in to your account.
Are you an unregistered visitor? You can easily create an account in a few minutes. You will be able to see all prices after we have approved your account.
Please note that you must be registered as a company to be able to shop at Telius.se
You can easily place an order by following these steps:
- Log in to your account
- Search for the desired products by using the menu on top of our website
- Submit an offer by naming the product, quantity and price
- We will respond with a confirmation and instructions
If you place your order before 16:00 on a working day (Mo. – Fri.), we will ship your order that same day. Orders placed after 16:00 will be shipped on the next working day. Products that are not in stock will be shipped as soon as we have received and tested them in our warehouse. You can ask for the estimated delivery time during the order process.
You can return a product by submitting an RMA request at ‘My Account -> RMA (returns). You will receive a PDF file after submitting the request, please enclose this document in the return package.
We do not offer returns for new consumer electronics; we recommend to contact the manufacturer instead. We offer returns for used electronics that do not live up to the standard we advertised.
Please complete these steps if you have received an incorrect item so we can check and fix this as soon as possible:
- Take one clear photo, please make sure that the SKU is visible on the photo.
- Open an RMA ticket on our website by logging in to your personal account.
Please note that any issues should be reported within 2 working days (Mon. – Fri.) after delivery.
You can submit an RMA request at the ‘My Account -> RMA (returns) on our website.
Please make sure to read our return policy prior to completing the form and please make sure you complete all steps. Returns without a submitted RMA request, returns without the RMA document enclosed and/or incomplete returns may take longer or may not be processed at all.
We always try to process your return as quick as possible. Please keep in mind that a return might take at least 5 working days after the arrival of the package in our warehouse. You can contact our customer service or your personal contact if you have not heard from us within 10 working days.
It is standard procedure that the reimbursement is paid in the form of store credit. More options are available in some specific situations. You can find all refund terms & conditions at our Return Policy & Service page.